Hiring Managers say Gen Z applicants are Bombing Job Interviews
Hiring managers are getting fed up with the in-person interview antics of Gen Z applicants, pointing to behaviors that are creating a bad impression of this younger but increasingly important segment of the nation's workforce.
The latest survey of hiring managers by Resume.org found that 56% of respondents said they have had Gen Z applicants in the last year who were unprepared for their job interview. Some of the biggest complaints were poor communication skills, unprofessional attire and a sense of entitlement.
Among the anecdotes shared, 16% said they witnessed a Gen Z applicant use their phone during a job interview, while 11% brought a parent, partner or friend to the interview.
Twenty-three percent of hiring managers also said they found Gen Z candidates inflating their qualifications or misusing artificial intelligence in their applications.
“Many Gen Zers are very comfortable with online communication. However, in face-to-face interviews, non-verbal cues, such as eye contact, body language and tone are very important and often less polished,” said Resume.org career coach Irina Pichura in a report with the survey results. “Growing up in an era of texting and social media, some come off as too casual, and a more-professional demeanor is expected.”
The survey comes amid a softening job market in which many applicants are unable to get in-person interviews, or have to navigate “ghost” job postings from companies never intending to fill the roles advertised. The rise of AI also has created a flood of candidates whose applications are then sorted by AI programs on the hiring side, creating a kind of job-market black hole.
Even before the job interview, about 40% of hiring managers say Gen Z resumes rank as “low quality,” with issues such as frequent spelling and grammar mistakes and missing information — with 16% finding lies as well.
Pichura said Gen Z applicants should focus less on listing responsibilities they had on their resume and more on measurable accomplishments, such as the number of clients or customers they assisted or the impact of their work. While education is important, employers prioritize real-world experience rather than just coursework.
“A resume is your first impression with an employer and determines whether you get an interview, making it essential to craft it well,” Pichura said. “Younger applicants often struggle with resume writing and should focus on showcasing how their education and past experiences translate into job-relevant skills.”
That doesn’t set up Gen Z to make a good impression at the workplace either, with 18% of hiring managers describing Gen Z workers as “poor” or “terrible.”
Younger workers create challenges for hiring managers
The Resume.org survey is not the only one recently to showcase hiring managers' distaste for younger workers. When given a choice, 37% of hiring managers surveyed by Workplace Intelligence on behalf of Hult International Business School said they would rather have a robot or AI do the job than hire a new grad. Forty-four percent said they would rather give the job to an existing freelancer instead of a new grad, and 45% would rather recruit and rehire a worker who has retired than bring on a graduate.
Thirty percent even said they would rather leave the position unfilled if the only other choice was filling it with a new grad.
According to the research, 52% agree or strongly agree new college graduates don’t have the right skill sets. Additionally, 55% agree or strongly agree with the idea that new grads don’t know how to work well on a team, and 49% agree or strongly agree they have poor business etiquette.
Sixty percent agree or strongly agree they avoid hiring new grads because those new employees don’t have enough real-world experience, and 54% say it costs too much to train them.
The focus on Gen Z hiring is part of a wider shift in how younger workers approach the job market. A survey by career service Zety found 46% of Gen Zers secured a job or internship using TikTok. Additionally, 92% said they trust TikTok for job and career advice, despite 55% saying they've followed misleading advice on the platform.
Members of Gen Z also are far more likely to use Instagram and TikTok than LinkedIn for their job search, according to the survey, in addition to using Instagram to connect with peers, mentors and industry professionals.
Of course, demographics are on the side of new graduates and other members of Gen Z, as that generation — which has a significantly smaller number of individuals than the millennial generation before it — enters the workforce. That sets up a big, long-term problem for companies looking to keep up with recruitment.
Gen Z members, however, are also likely to be the least happy with the jobs they have, creating a generational divide in job satisfaction. According to a survey of roughly 3,000 workers conducted by background and employment-check company Checkr, 44% of respondents said they were happy at work. That number fell to 35% for Gen Z workers compared to 50% for both baby boomers and Gen X workers. Millennials were also less happy than the average, at 42%.
Credit: Andy Medici - Senior Reporter, The Playbook, The Business Journals









